Refund policy
Thank you for shopping with us! We want to ensure that you are completely satisfied with your purchase, so here is our return policy:
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Order Cancellation: Orders can only be cancelled before shipment. Any orders that have been shipped cannot be cancelled.
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Customer Responsibility: Customers may contact us within 30 days of receiving the product. If you receive a defective or damaged item, incorrect size, or wrong product, please contact us immediately through our support center. We do not take responsibility for items that are lost or damaged during return shipping. It is the customer's responsibility to ensure that returned items are in the appropriate condition and properly packaged for shipment.
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Return Condition: Returned items must be in unused condition and in their original packaging. We do not accept returns that have been worn, damaged, washed, or altered in any way. Return packages must be authorized. Any return requests that are not authorized by customer service will not be accepted.
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Processing Time: For returned or exchanged items, we will process a solution within 3-7 business days after receiving your item. If it takes longer than two weeks, please contact us immediately through our support center.
Refunds will be made through the same payment method used at the time of purchase. Refund times are as follows: PayPal account refund: up to 48 hours Credit card refund: 7-14 business days
We hope this policy helps clarify our commitment to providing you with excellent customer service. Please reach out to us if you have any questions or concerns. Thank you again for choosing to shop with us!